Frequently Asked Questions (FAQs)

What is Mist?

Mist Financial Pty Ltd (“Mist”) is a comprehensive mobile app that is designed to empower international students as you "Move, Settle & Live" in a new country.

Mist simplifies the administrative tasks involved in studying abroad, allowing you to focus on what matters the most. Mist will assist you in your student life regarding:

1. International Payments.
2. SIM Plans.
3. International Student Identity Cards (ISIC).
4. Overseas Health Cover (OSHC).
   

Is Mist available in every country?

Currently, Mist is primarily focused on International Students that are moving to Australia to begin their Academic Adventure. Be sure to check out the Apple App/Google Play store/s or the gomist.co website for more information regarding availability outside of Australia.

How can I use Mist?

To be able to use the Mist Service, you'll need a few items before you can begin to Move, Settle & Live to Australia. These include your Passport to be able to verify yourself as required by Australian Law to access an array of services provided by Mist.

To get the Mist App, simply hop onto the Apple App Store or Google Play Store and search up Mist to then follow the prompts! You'll then be able to use the Mist App in your home country before you arrive to Australia. To download the Mist App, you can find the links here:

Apple App Store: https://apps.apple.com/au/app/mist/id6450260682

Google Play Store: https://play.google.com/store/apps/details?id=co.gomist.mist 

Can I manage all aspects of my International Student Journey through Mist?

Mist provides comprehensive support for international students with services that are required to be completed before embarking on their academic adventure to Australia. Whilst Mist helps with essential aspects of the process like Prepaid Visa Cards, SIM Plans and Overseas Health Cover, there might be other aspects that Mist currently doesn't address.

How can I find out more about Mist's Service Offering?

You can check out our Knowledge Hub to learn more about how the Mist app works. Here you can find all sorts of information regarding our SIM Card plans, Overseas Health Cover, Prepaid Visa Cards and Razorpay.

Can't find what you're after?

You can reach out to the Mist support team for assistance with any questions or problems that you encounter while you're using the app. 

You can also contact Mist here at: https://gomist.co/contact-us or alternatively, through the support page within the app